Brand Haus Pty Ltd – Privacy Policy

Last Updated: 01 / 05 / 2025
ACN: 687105200
Website: www.brandhaus.au

1. Introduction

Brand Haus Pty Ltd ("we," "us," "our") respects your privacy. This policy outlines how we collect, use, disclose, and protect your personal information under:

  • Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

  • GDPR (for EU clients, where applicable).

By using our Services, you consent to this policy.

2. Information We Collect

We may collect:

Personal Information

  • Contact Details: Name, email, phone, business address.

  • Payment Data: Billing details (processed securely via Stripe/PayPal).

  • Project Content: Brand assets, logos, marketing materials you provide.

Automated Data

  • Usage Data: IP address, browser type, pages visited (via cookies).

  • Cookies: Essential (e.g., login sessions) and analytics (Google Analytics).

3. How We Use Your Information

PurposeLegal BasisDeliver Services (e.g., SEO, design)Contractual necessityProcess paymentsLegal obligationImprove user experienceLegitimate interestMarketing (with consent)Consent

4. Disclosure of Information

We may share data with:

  • Service Providers: Hosting (AWS), payment processors (Stripe).

  • Legal Compliance: If required by Australian law (e.g., subpoena).

  • Business Transfers: If Brand Haus merges or sells assets.

No sale of data to third parties.

5. International Transfers

Data may be processed outside Australia (e.g., US-based servers). We ensure protections via:

  • GDPR-compliant agreements (for EU data).

  • AWS’s APAC data centers (Sydney preferred).

6. Data Security

  • Encryption: SSL/TLS for data transfers.

  • Access Controls: Staff training, password protocols.

  • Retention: Deleted after 7 years (tax compliance) or upon request.

7. Your Rights

RightActionAccessRequest a copy of your dataCorrectionUpdate inaccurate detailsDeletionAsk us to erase data (where applicable)Opt-OutUnsubscribe from marketing (via email footer)

Contact: info@brandhaus.au to exercise rights.

8. Children’s Privacy

Services not directed at under-18s. We delete inadvertent child data upon notice.

9. Policy Updates

Notified via website banners or email. Continued use = acceptance.

10. Contact Us

Privacy Officer:

  • Email: info@brandhaus.au

  • Address: Suite 20, 5 George Street, North Strathfield, NSW 2173

Complaints:
Lodge via email. Unresolved? Escalate to OAIC (www.oaic.gov.au).

Withdrawal of Consent
"You may withdraw marketing consent anytime by clicking ‘unsubscribe’ in our emails or contacting info@brandhaus.au. This does not affect lawful processing before withdrawal."